The Best Ways To Build a TQM System Inside Your Company
ISO 9001 is underpinned by eight Concepts of Quality. They have actually been the directing concepts for the most popular quality requirement; ISO 9001. But they're also useful resources for any management experts who want to implement or improve their existing quality management programme.
Just as you 'd anticipate, consumer focus is the very first concept: simply where it needs to be. It covers both client needs and customer service. It stresses that a service needs to understand their customers, exactly what they require and when, whilst trying to satisfy, but ideally surpass customers'...